Premium guest retention, beginning with reservations

Turn every reservation into a lasting guest relationship.

Findsy is the premium hospitality platform that connects reservations, guest intelligence, private feedback and personalised marketing—helping restaurants deliver better experiences and earn the next visit.

Book a 15 minute demo →Explore the guest journey →

Trusted by restaurants using Findsy

Premium is something the guest feels.

Beautifully booked. Personally welcomed. Thoughtfully invited back.

A branded direct booking journey begins the relationship. Returning guest recognition, useful preferences, private recovery and relevant communication help the restaurant make every stage feel considered.

Explore the complete restaurant journey →

Follow one restaurant relationship

One booking. Five connected retention moments.

Findsy helps restaurants attract the booking, recognise the guest, improve the experience and earn the next visit.

01
Premium bookingThe relationship begins before the guest arrives.
02
Recognised servicePreferences and visit context help the team prepare.
03
Private listeningFeedback identifies advocates and recoverable experiences.
04
Relevant returnPersonal communication creates a reason to book directly again.
05
Measurable retentionSee returning, recovered and reactivated guest relationships.

See how the four products connect →

One platform. Four practical jobs.

Everything around the guest relationship, connected.

From taking the booking to earning the next visit, each product has a clear operational role while sharing the same restaurant and guest context.

Reservations

Run every service from one clear reservation book.

Take direct bookings, protect the table plan and keep arrivals, walk ins and booking updates visible to the host team.

Direct booking and live availability
Table allocation and floor plan control
Arrivals, walk ins and booking policies

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Portal & Profiles

Give the restaurant and guest the right view of the same relationship.

Let guests manage permitted booking actions while the team keeps useful visit history, preferences and service context ready for the next welcome.

Guest booking account and updates
Visit history and practical preferences
Consent, feedback and service context

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Marketing & Journeys

Turn real restaurant moments into relevant reasons to return.

Choose an audience for a campaign or use a booking and visit moment to begin repeatable follow up with consent and delivery controls.

Restaurant email campaigns
Event led customer journeys
Consent, frequency and recovery checks

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Feedback, Reviews & Recovery

Listen, respond and build a more trustworthy guest relationship.

Connect verified feedback, manager led recovery and transparent review publication in one accountable workflow.

Verified and anonymous feedback routes
Case ownership and marketing pauses
Auditable review and response workflow

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Restaurant software questions

Clear answers before you choose a booking system.

Understand what Findsy covers, who it is designed for and how reservations connect to guest relationships and repeat visits.

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What is Findsy?

Findsy is a premium guest retention platform that begins with reservations and connects the booking, guest intelligence, private feedback, personalised marketing and the next visit.

Who is Findsy designed for?

Findsy is designed for UK independent restaurants and growing restaurant groups that want to manage reservations and guest relationships without adding more disconnected systems or administration.

Does Findsy include a restaurant CRM and guest portal?

Yes. Findsy connects a customer booking portal with restaurant guest profiles containing permitted booking actions, visit history, useful preferences, notes, feedback and consent status.

Can Findsy measure bookings generated by restaurant email campaigns?

Growth reporting can connect campaign opens and link clicks with subsequent attributed reservations and booking value, helping a restaurant understand which eligible campaigns lead to direct bookings.

Can an existing restaurant booking system be migrated to Findsy?

Yes. Findsy supports a reviewed onboarding process for booking and guest exports, restaurant configuration, data approval, team training and an agreed changeover plan.

How much does Findsy cost?

Essential is £99 per month. Growth is currently £99 per month for the first three months, then £199 per month. Enterprise has custom pricing for restaurant groups.

Customer retention in practice

Better hospitality, continued between visits.

See how connected guest context helps teams prepare, listen, recover and create a more relevant next invitation.

Explore customer stories →

Before service

A guest confirms attendance or reports a delay. The update stays with the reservation so the host can prepare.

When plans change

The guest sees only the amendments permitted by the restaurant’s booking and payment policy.

After the visit

Verified feedback follows the completed visit and enters the appropriate review or recovery route.

When attention is needed

A manager owns the concern, records the outcome and keeps optional promotional communication paused.

When demand is quieter

The team can choose an eligible audience and invite guests back to a specific service.

Switching or starting fresh

Your next service starts with a clear setup plan.

Bring an existing export, spreadsheet or booking diary. Review the data, configure the restaurant and agree the changeover with your team.

Explore onboarding →Request setup →

Pricing built around the relationship

Essential to begin. Growth to bring guests back.

Growth is the complete Findsy proposition: premium reservations, guest intelligence, personalised journeys, private feedback, recovery and retention insight in one platform.

Reservation foundation